Privacy & Terms

Privacy Policy

Thank you for choosing CLT Furniture Bros. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy outlines how we collect, store, and use customer data. By using our services, you consent to the practices described in this policy.

1. Information We Collect 👨‍💻

We collect personal information that you provide to us when you interact with our website, make a purchase, sign up for our newsletter, or contact us for support. This information may include:

  • Contact information (such as name, email address, mailing address, and phone number).
  • Payment information (such as credit card details).
  • Purchase history and preferences.
  • Communication preferences.

We may also collect certain information automatically when you use our website, such as your IP address, device information, and browsing behavior.

2. How We Use Your Information ⚙️

We use the information we collect for the following purposes:

  • Processing and fulfilling your orders.
  • Communicating with you about your purchases and providing customer support.
  • Sending you marketing communications, with your consent where required by applicable law.
  • Personalizing your shopping experience.
  • Improving our products and services.
  • Preventing fraud and ensuring the security of our website.

3. Sharing of Information ⛔️

We will never share your personal information unless legally requested. We may share your personal information with third parties in the following circumstances:

  • With service providers who help us operate our business and provide the services (e.g., payment processors, shipping companies, Shopify, Financing Agencies).
  • When required by law or to protect our rights, property, or safety, or that of others.

4. Data Security 🔐

We take reasonable measures to protect the personal information we collect against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Contact Us 📞

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

6. Changes to this Privacy Policy ⌛️

We may update this Privacy Policy from time to time by posting a revised version on our website. The revised version will be effective as of the date we post it. We encourage you to review this Privacy Policy periodically for any changes.

Terms & Conditions

Terms and Conditions

Welcome to CLT Furniture Bros. By accessing our website and/or purchasing our products, you agree to comply with and be bound by the following Terms and Conditions:

1. Sales 🤝

All sales are final. We do not offer refunds or exchanges unless the product is defective or damaged upon receipt. Defective product must be identified within 12 hours of delivery.

2. Delivery and Installation 🚛

Delivery and installation are free within the Charlotte-metro area. Additional charges may apply for deliveries outside this area. We will contact you to schedule delivery and installation once your order is ready.

3. Custom Orders 💫

Custom orders may be requested, but they are not guaranteed to be fulfilled. We will make every effort to accommodate your requests, but availability of custom options may vary.

4. Product Availability ☑️

All products are subject to availability. In the event that a product is out of stock or unavailable, we will notify you as soon as possible and provide you with alternative options or a refund.

5. Pricing 🏷

Prices are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed.

6. Intellectual Property 🌐

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of CLT Furniture Bros and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from this website without our prior written consent.

7. Limitation of Liability ⚠️

In no event shall CLT Furniture Bros or its affiliates be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our products or services.

8. Governing Law 📜

These Terms and Conditions shall be governed by and construed in accordance with the laws of the state of North Carolina, without regard to its conflict of law provisions.

9. Changes to Terms and Conditions 🔄

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services after any such changes constitutes your acceptance of the new Terms and Conditions.