Frequently Asked

Best Way To Contact Us?

The best way to chat with us is using the live chat bubble that's floating on every page. We immediately get notified of your message and will typically respond within a few minutes. If we take a bit longer to respond you'll get an email with our response if you've already left our site.

Besides this you can contact us on Facebook "CLT Furniture Bros" or Instagram @Cltfurniturebros

Location

Our showroom is open at East Ridge Mall Gastonia, only 20 minutes from Uptown Charlotte!

Can I Pay Cash?

Absolutely! Cash is our preferred payment method and saves you money as we give discounts for cash payments.

Do you sell other furniture besides couches?

At the moment we specialize in couches. As a new and fast growing company we want to be the best at every piece of furniture we sell, other furniture is coming soon as we're confident in the quality of it!

I just ordered, when will my couch be delivered?

As soon as you place an order, allow us an hour to contact you and arrange delivery!

Furniture Removal

If you have old furniture that you cannot remove yourself, we offer a convenient removal service for $50-$100, depending on the size and type. When we deliver your new couch, we can take away the old one, but please make sure to arrange this service with us ahead of time so we can include it in our logistics plan.

Return Policy

All sales are final. CLT Furniture Bro’s has a strict no-return policy unless otherwise discussed. At the time of delivery, if you are unsatisfied by the quality or condition of your furniture, please communicate with the delivery team to coordinate a return. Under all circumstances, this is the only opportunity to conduct a return. All time-of-delivery returns are subject to a $50 labor and delivery fee. After the delivery team departs from the premises, all sales are final.