Frequently Asked
Best Way To Contact Us?
The best way to chat with us is using the live chat bubble that's floating on every page. We immediately get notified of your message and will typically respond within a few minutes. If we take a bit longer to respond you'll get an email with our response if you've already left our site.
You can also contact us through the following:
Store Phone: (704) 761-4876
Email Address: furniturebrosclt@gmail.com
Instagram Direct Message: instagram.com/cltfurniturebros
Location
Our showroom is open at East Ridge Mall Gastonia, only 20 minutes from Uptown Charlotte!
246 N New Hope Rd, Gastonia, NC 28054
(First Floor by Belk)
Store Hours:
- Monday - Thursday: 11:00am - 7:00pm ET
- Friday - Saturday: 11:00am - 8:00pm ET
- Sunday: 12:00pm - 6:00pm ET
I just ordered, when will my couch be delivered?
As soon as you place an order, allow us an hour to contact you and arrange delivery!
Return Policy
All sales are final. CLT Furniture Bros has a strict no-return policy. If your item has a defect, it must be reported to the delivery team at the time of delivery or directly to us. Many of our products include manufacturer warranties—if your purchase is covered, contact us and we’ll work to resolve the issue as quickly as possible.