Frequently Asked

Best Way To Contact Us?

The best way to chat with us is using the live chat bubble that's floating on every page. We immediately get notified of your message and will typically respond within a few minutes. If we take a bit longer to respond you'll get an email with our response if you've already left our site.

You can also contact us through the following:

Store Phone: (704) 761-4876

Email Address: furniturebrosclt@gmail.com

Instagram Direct Message: instagram.com/cltfurniturebros

Location

Our showroom is open at East Ridge Mall Gastonia, only 20 minutes from Uptown Charlotte!

246 N New Hope Rd, Gastonia, NC 28054
(First Floor by Belk)

Store Hours:

  • Monday - Thursday: 11:00am - 7:00pm ET
  • Friday - Saturday: 11:00am - 8:00pm ET
  • Sunday: 12:00pm - 6:00pm ET

Can I Pay Cash?

Absolutely! Cash is our preferred payment method and saves you money as we give discounts for cash payments.

I just ordered, when will my couch be delivered?

As soon as you place an order, allow us an hour to contact you and arrange delivery!

Return Policy

All sales are final. CLT Furniture Bro’s has a strict no-return policy unless otherwise discussed. At the time of delivery, if there are any defects or damages on new furniture please communicate with the delivery team while they're there. Under all circumstances, this is the only opportunity to conduct a return. After the delivery team departs from the premises, all sales are final. All returns are subject to approval at our discretion.